![]() If there are questions or concerns about the usage for a subestate, this true total can be seen either by 1. The ‘Enterprise usage’ column number may also show the same incorrect/double usage. The Sub-estates page (at the top/header row where the total license and total usage is calculated for all subestates in the environment) - Both the usage and the total license numbers displayed may show incorrect totals because of the calculation that is incorrectly including the expired license data. This is similar to the Known issue we have documented further below CPLAT-52441 where this has been seen when there are duplicate license line items The License page (where you apply the licenses) usage calculation may show a higher/ incorrect total usage ![]() The License page (where you apply the licenses) may show the expired licenses after 30 days The are currently a few known behaviors where the incorrect license total or usage will be shown within the Enterprise Dashboard following a license renewal for Enterprise Master License: Logging in directly to the Central Dashboard will allow the TAC dashboard to load in the interim of this being resolved,Įnterprise Dashboard: After a Master License renewal, the license usage count/calculations may be incorrect. The page will show ‘No Results’ along with 0% in the detection header widget. Sophos Engineering are aware of an issue where Administrators for either the Partner (PDB) or Enterprise (EDB) Dashboards will not see their customer/sub-estates(CDB) ‘Threat Analysis Dashboard' (TAC) page load. Enterprise and Partner Dashboard administrators are not able to load a customer/sub-estates 'Threat Analysis Dashboard'
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